It was then the guy started yelling that he had paid for the groceries and he was going to leave. He held a big container of sour cream in one hand and something else in the other that I couldn't see. Maybe those were the items in question not on the receipt. He kept yelling and threw the sour cream to the ground. It exploded in a white splat. That's when a female store clerk rushed up and wrapped her arms around him in a big bear hug. I exited at that point.
Only 15 minutes earlier my wife Amy and our oldest Beatrice went into the store for a few groceries, and I was to exchange a propane tank. Safeway's not a favorite place to shop but it is down the street from us and convenient for items we can't get at Trader Joe's. Amy and Beatrice started shopping and I approached another store clerk who ran the self-checkout area. That's when I first saw the guy and his girlfriend scanning their items. I asked the clerk about exchanging the propane tank and she told me to wait in a one of the regular checkout aisles to purchase the refill.
After I finished the propane tank exchange, I went back into the store to find Amy and Beatrice. I saw them and Amy waved me over to them. Even before I headed their way, I could hear the commotion to the left of me where the female store clerk continued to bear hug the guy and the security guard was trying to hold on to his right arm. The guy kept yelling he had paid for the other groceries and he just wanted to leave. His girlfriend was nowhere to be seen. But they weren't letting him go and it looked like the store clerk holding him was on her phone, I assumed calling the police. Another store clerk confirmed that, otherwise we would've called.
We were worried about whether or not the guy had a weapon, but if he did, he hadn't tried to go for it since the female store held on to him with all her might. No other store clerks came forward to help and we didn't see any other security guards.
We completed our self-checkout and headed to another exit on the other side of the store with our one bag of groceries, away from the scuffle, which showed no signs of letting up. They wrestled with the guy and knocked over a few displays in the process and he kept yelling he paid for the one bag groceries that now sat on the ground near the customer service counter. But no cops had showed yet. One shopper called out to let him go. Everyone just stared.
It had already been over 20 minutes since the confrontation started. No matter how much I wanted to help, I just would've put myself in harm's way. As Amy has trained our family for many years, channeling Kidpower safety skills, always move away from danger, not toward it. Beatrice definitely concurred and kept reminding us of that as we left.
The whole incident was sad, though, representative of modern-day haves and have nots, the greater socioeconomic divide that widens daily. We didn't know anything about the guy or his girlfriend who fled. Did they have warrants out for their arrest? Obviously he had paid for some of his groceries, so was he just down on his luck trying to steal a few extra items? Was he mentally ill? An addict? Recently laid off? Homeless? Did he have any weapons on him? Had he done this at Safeway before? Growing up in law enforcement, I would've assumed the store employees would've let him go, with or without the groceries he supposedly paid for, especially after they took a picture of him, waiting for the police to arrive.
Again, we had no idea what this guy's story was. The store clerk and security guard were still fighting with him when we left, and the police hadn't arrived yet. All for one bag of groceries.