Tending to the Teamwork

It felt like my brain lurched forward and then ground to a halt. It reminded me of when I was in high school and my El Camino's timing chain broke and I threw a rod. Literally meaning the engine no longer worked and I most likely would have to replace the entire thing, which I did. 

Fortunately that wasn't the case with my brain. However, as I continued to deliver my organization's annual candidate experience award ceremony that evening after completing our conference, already exhausted from the months of preparation and handwringing, I put myself on automatic pilot. The suit and tie I hadn't worn for three years squeezed me a little tighter than the last time due to extra covid pounds. The stage spotlights bore down on me and I could no longer feel the cool conference room air on my face. 

But I kept handing out awards, and smiling, and wiping my brow, and smiling, and all the cameras kept on taking pictures and videos. While on autopilot, I could only think of two things: missing my daughter's first soccer game of the season earlier that day, and I the fact that I wouldn't even be standing there on the stage giving these awards away if it wasn't for my amazing work team. 

The first thing was a no-brainer because I always miss my family when I'm traveling for work, and they miss me. We also work well together as a team, with my wife Amy of course leading the way. When I'm not there, she still architects it all and keeps things running. When I am home, I'm an integral part of our finely tuned engine. A loving one that purrs like a kitten with the power of a 350 horses under the hood (just like my old El Camino, before I threw a rod). 

We've instilled teamwork with our two daughters and it shows wherever they are -- at home, in the classroom, on the soccer field -- wherever. And when one isn't feeling the greatest, the others step up to do whatever needs to get done. Well, most of the time that is. Our girls are teens now, you know. 

When I played football in high school, we had a banner up in the locker room that read "T.E.A.M. -- Together Everyone Achieves More." Ain't that the truth. Besides living that tagline at home, my work team embodies the same spirit. Mercy me did they ever at our first in-person conference in three years. We all wanted it to succeed, needed it to succeed, and it did. The execution and teamwork was impeccable. Not only with my team, but also with the many volunteers who helped us this year. 

Yes, my brain locked up at the end of our event, and thankfully my team had my back. Now I'm home again, exhausted and sick, and my family's taking care of me. Tending to the teamwork is a win for all. 

One of the 99

“Just between the ice ages anyway 
I want to talk, but I haven't got too much to say 
I don't mean to be so Nihilistic 
Forgive me if I seem to be too realistic…”

—Geddy Lee, My Favorite Headache

I thought we were going to talk about something else. Something related to the same organization we volunteered for. Maybe about a project we were working on together. It was Friday and I was looking forward to the weekend.

But I didn't expect this -- he brought up being out of work since early summer.

"I've applied for nearly 200 jobs at least, many of them management jobs," he told me. "Mostly direct applies on LinkedIn, although I've tried to network into as many as I can."

I empathized and listened.

"And you know what? I keep being told I'm just not qualified for the management roles. I know it's been years since I managed a team, but still. My friends keep telling me that the companies only care if it was within the last year. Period. No exceptions."

"I hear you," I said. "That's the reality, too."

"I know, but you know what? Even the other roles I've applied to I'm really qualified for, but for most of those I'm not even hearing anything after my initial application. Nothing. Nada. Zilch," he said.

"It's been months," he added after a brief pause.

I tried to make the case that more companies are working hard on improving what it's like to go through their recruiting and hiring process. He knew I run a global nonprofit research organization called Talent Board that's all about elevating and promoting a quality candidate experience, working with hundreds of employers and analyzing hundreds of thousands of candidate responses via the survey research we conduct, most of whom didn't get the job at the end of the day, which is the reality for all of us.

I explained that, for companies that have improved the candidate experience, and the candidates perceive that they have an overall 5-star great experience (out of a 1-5 Likert scale) no matter how far in the hiring process they make it, they're more likely in 2017 to apply again for a job at the same company, refer others to the same company, and to buy stuff from that company if it's consumer-based (think retail, hospitality, airlines, etc.) 74 percent of the time. That's good news.

However, when candidates have a horrible 1-star experience overall, they're more likely to never apply again, to never refer anyone and to never buy stuff -- 46 percent of the time. That could equate to significant revenue and refer networks lost.

"Now that we're older, Kevin, it's worse, I'm telling you," he said. "We're just not talking about it. I'm in my forties and it's getting worse. I hear it from so many other people I know our age, but we're still not really talking about it."

"We need to talk about it," I said.

And I've got a decade on you, Brother, I thought. Even with unemployment being lower than it's been in over 15 years, over half of us are just not hearing back after we've applied for jobs. This reality sent me back to a time not too long ago when I was searching and searching and not hearing back.

And now I'm that many years older, and if I was in that position again (and any of us could be at any given time for any reason), it's going to be much tougher. No matter how qualified I think I am and/or actually am. I have a family and even though my wife and I work together to take care of us all, it doesn't take away the age stigma associated with being an older job candidate, especially north of 50 years old.

I remember the sick feeling of not hearing back from any possible employers, the helplessness and the shame and the frustration. Of not knowing what I was going to do next, how much savings we'd having to drain to keep a roof over our heads or keep the basic necessities on our table, of what we've have to do without in order to make it when the money ran out.

The fact is, it still really sucks to look for a new job, especially when you're older.

"Kevin, you know what I mean?" he asked, snapping me out of my forboding.

"Yes, yes I do," I said.

We finished the call and immediately I started to dig into our Talent Board Candidate Experience Awards Benchmark Research. The 2017 research report won't be published for awhile, but the same trends we've seen year after year include the following insights from this year:

• 57 percent of management and senior management job candidates -- those who are Gen X and older (born before 1981) -- say they never hear back about any next steps 2-3+ months after they’ve applied (about 6K candidates total). 
• 57 percent of technical and non-technical experienced job candidates (at least 2+ years of experience) -- those who are Gen X and older (born before 1981) -- say they never hear about any next steps 2-3+ months after they’ve applied (about 6K candidates total).
• 55 percent of all positions -- those who are Gen X and older (born before 1981) -- say they never hear back about any next steps 2-3+ months after they’ve applied (about 17K candidates total). 

Now, compare that with the younger generations of today:

• 45 percent of internships, hourly, entry level job candidates, technical and non-technical experienced job candidates (at least 2+ years of experience ) -- those who are Millennials and Gen Z -- never hear about any next steps 2-3+ months after they’ve applied (about 8.5K candidates total). 
• 45 percent of all positions -- those who are Millennials and Gen Z -- never hear about any next steps 2-3+ months after they’ve applied (about 9.5K candidates total). 

And then compare that with gender differences of today:

• 41 percent of all positions -- those who are Gen X and older and who are women -- never hear about any next steps 2-3+ months after they’ve applied (about 7K candidates total). 
• 49 percent of all positions -- those who are Gen X and older and who are men -- never hear about any next steps 2-3+ months after they’ve applied (about 9.5K candidates total). 

Never hear about any next steps 2-3+ months after they’ve applied. Nothing. Nada. Zilch.

Granted, there's a greater complexity within the hiring process when dealing with only more experienced positions and senior management, but the disparity of being older and male remains for the job seeker. That doesn't even take into account ethnicity or race, something our research doesn't cover, but there is data on this elsewhere, including the Bureau of Labor Statistics (BLS).

Regardless, it's a business transaction, one where 99 out of 100 people who apply for any given job are not qualified enough and will not be hired, no matter the age, gender or race. Yes, it's a messy human transaction, but a business transaction nonetheless. Plus, businesses come and go, as does job growth (which has been pretty steady for a few years now), and even in boom times their are many people underemployed or those who give up their job search altogether.

Fortunately there are many companies big and small that are trying to improve their hiring process and the candidate experience for not only new hires, but for those they reject as well, with a better combination of recruiting strategy, tactics and technologies. Talent Board be celebrating dozens of these companies at the North American CandE Symposium and Awards Gala in Nashville on October 2. These companies understand the competitive advantage behind over-communicating with hires and rejected candidates, and providing and asking for feedback along the way, even before and right after they apply.

Most importantly, these companies understand giving closure to as many candidates as possible, which isn't easy to consistent do month after month and year and after year for even the most progressive of companies.

Because for those of us from any generation, with a family or not, and especially those of us who really feel qualified on some level for the jobs we apply to, it will always suck to be one of the 99 who never hears back.